Please feel free to contact us at anytime via email firstname.lastname@example.org or phone +61380601949, about anything really, but if it is one of the issues below, hopefully we can help you here!
All prices listed on DanskKids.com are listed in Australian Dollars.
Dansk Kids maintains a standard 2-5 day turnaround time for all purchases. If you need your purchases sooner than this, you will also find expedited shipping options.
At Dansk Kids, you can return an item for a refund or exchange as long as you are able to provide proof of purchase, such as your original invoice or a copy of it.
Items purchased online may need to be returned because:
- an incorrect item was ordered;
- an incorrect item was received; or
-some items were included that were not ordered.
Items purchased online may need to be exchanged because:
- a manufacturing fault exists; or
- a different style, size or colour is desired.
Due to the time involved in receiving your return/exchange and attending to the amended order, we recommend placing a new order right away for the item you want. We cannot guarantee the item will still be in stock.
For both Returns and Exchanges, please have your invoice number with the approximate date of purchase on hand and please contact us at email@example.com or call +(61) 3 8060 1949 on Monday-Friday, 9am - 5pm.
Packing & Sending Your Exchange/Return
You can pack and send your exchange/return to us in just a few simple steps:
1. For unworn items - repack your item in the original packaging.
2. Include your original (or copy) of your invoice. If you would like an exchange, place another order online. We will credit you as required for your return once it is received. (Sorry, we cannot accept requests for exchanges to be mailed prior to receiving your return.)
3. For future reference, please let us know why you are returning the item.
4. Please send your return to:
33 Flett St
PRESTON VIC 3072
Unfortunately, Dansk Kids cannot be responsible for packages lost in transit. Sorry, we cannot accept COD deliveries.
Please note, upon receipt of your exchange/return, please allow 2 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement.