FAQ

Where are Dansk Kids clothes made?

All Dansk Kids clothes are designed in Denmark. Depending on the brand, most clothes are made in Europe: Lithuania, Turkey, Greece, Serbia and India.

Can I have a gift note/card with my purchase free of charge?

Yes, when you select the size of your garment there is a box labelled "Gift note to Dansk Kids".  Please type your message here to accompany your gift.  We will wrap your gift (note included, white tissue paper and a Dansk Kids sticker) then we place this in a clear cellophane bag, then parcel post bag.

How do the Danish sizes equate to Australian sizes?

Danish sizes use numbers 56-140. These refer to the measurement of the baby or child in centimetres. But a good size comparison is provided below for your convenience.

 

Age Height (cm) Danish Size Australian Size
Newborn     47 - 56   56 0000
2-3 Months     56 - 62   62  000
3-6 months     62 - 68   68  00
6-9 months     68 - 74   74   0
9-12 months     74 - 80   80    0
12-18 months     80 - 86   86    1
18-24 months     86 - 92   92    2
3  Years     92 - 98   98    3
   4  Years       98 - 104 104    4
5  Years  104 - 110 110    5
6  Years  110 - 116 116    6
7  Years  116 - 122 122    7
8  Years  122 - 128 128    8
9  Years  128 - 134 134    9
10  Years  134 - 140 140     10 

                    

What temperature do you recommend washing Dansk Kids clothes on?

Each Dansk Kids garment will have the designer's washing instructions attached but to ensure the longevity of the garment we recommend washing on 30 degrees celsius. In terms of tumble drying, we recommend following the designers instructions as not all garments are made from the same fabric.

Can I return an item I have purchased?

Yes you can return an item for a refund or exchange as long as you are able to provide proof of purchase, such as your original invoice or a copy of it. The details are provided below:

Returns

Items purchased online may need to be returned because:

  • an incorrect item was ordered;
  • an incorrect item was received; or
  • some items were included that were not ordered.

Exchanges

Items purchased online may need to be exchanged because:

  • a manufacturing fault exists; or
  • a different style, size or colour is desired.

Due to the time involved in receiving your return/exchange and attending to the amended order, we recommend placing a new order right away for the item you want.  We cannot guarantee the item will still be in stock.   

For both Returns and Exchanges, please have your invoice number with the approximate date of purchase on hand and please contact us Monday-Friday, 9am - 5pm.

Packing & Sending Your Exchange/Return

You can pack and send your exchange/return to us in just a few simple steps:

  1. For unworn items - repack your item in the original packaging.
  2. Include your original (or copy) of your invoice.  If you would like an exchange, place another order online.  We will credit you as required for your return once it is received. (Sorry, we cannot accept requests for exchanges to be mailed prior to receiving your return.)
  3. For future reference, please let us know why you are returning the item.
  4. Please send your return to:

Jessica Doyle
Dansk Kids
33 Flett St
PRESTON VIC 3072
Australia

Unfortunately, Dansk Kids cannot be responsible for packages lost in transit. Sorry, we cannot accept COD deliveries.

Please note, upon receipt of your exchange/return, please allow 2 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement.

How long will it take for my purchase to arrive?

Dansk Kids maintains a standard 2-5 business days turnaround time for all purchases before 2pm AEST. If you need your purchases sooner than this, you will also find expedited shipping options.

Can I get a faster delivery time?

Yes you can please email us at info@danskkids.com.

What is the cost of shipping in Australia?

Shipping is free @ Dansk Kids! We appreciate you taking the time to look around and shop with us and this is our way of saying thanks.

What is the cost of shipping outside of Australia?

If you are purchasing outside of Australia, remember you are purchasing in, and shipping is charged in, Australian dollars. If you would like your parcel shipped anywhere other than NZ, Singapore and the UK, email us info@danskkids.com and we can sort that out for you.

Shipping prices for NZ, Singapore and UK, are based on parcels being under the purchase price $179.00 or over $180.00, they are sent via registered mail, so they must be signed for on delivery, they are not tracked and take 3-10 business days to arrive. If you would like any other type of shipping, quicker or with tracking, it will be more expensive so email us info@danskkids.com and we can sort that out.

Where is Dansk Kids located?

We are an Australian online business located in Preston, Victoria 3072, AUSTRALIA.

Can I sleep my baby, toddler or child in Dansk Kids clothes?
It is recommended that babies or little children sleep in sleepwear only. That means you could sleep a child in any of the onesies that we have available at Dansk Kids. But, all other clothing is not designed for children or babies to sleep in and it is not recommended to sleep them in these clothes. 

 

What is the Dansk Kids privacy policy?

The Privacy Policy of Dansk Kids www.danskkids.com is as follows.

Dansk Kids is committed to providing you with the best possible customer service experience. Dansk Kids is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Dansk Kids customer support features you are required to submit personally identifiable information. This may include but is not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Dansk Kids takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information
For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward in adherence with our updated practices.

Changes to this Privacy Policy
Dansk Kids reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Dansk Kids reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us
Dansk Kids welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means 9am to 5pm Monday to Friday.

Call: (03) 8060 1949

Post: Attn: Privacy Policy,
Dansk Kids
33 Flett St
Preston, VIC, 3072
AUSTRALIA

E-mail: info@danskkids.com

 

How does Dansk Kids maintain the security of cardholder data?

At Dansk Kids we use a gateway provider and an internet merchant account to ensure that all transactions are safely and securely transacted online.